We are committed to providing each customer with exceptional service. We want you to feel comfortable about transacting business with us. Due to the nature of our business and the accessibility of our products immediately upon purchase, there is a generous 30 days full refund policy, which begins on the date of purchase with most of our products with the exception of on campus training as well as any special/limited discount for all products, which have a zero refund policy. Any cancellation request or refund request must come in through an email to our support desk- firstname.lastname@example.org. Cancellation requests and refund requests raised through any other means cannot be actioned until raised through an email.
Any cancellation requests must come in through an email to our support desk email@example.com, however this request must be received before your next rebill is due. Cancellation requests and refund requests raised through any other means cannot be actioned until raised through an email. In addition to this, any cancellation requests received after a rebill payment has been taken cannot be refunded.
For our on campus training we will abide by the Consumer rights procedure of the UK, which entitle the consumer to a 14-day cooling off period, however this right is waived as soon as the training is provided to you on campus.
For our LIVE events and workshops, unless stated otherwise the 30-day refund policy applies, as long as notice of the refund is given at least 30 days prior to start date of the event/workshop. Sadly this means that tickets purchased within 30-days of the event cannot be refunded. We reserve the right to cancel and refund workshop attendees should we feel the workshop will not be right for them or their business.
Please email firstname.lastname@example.org for answers to queries.